Support Terms and Conditions

To see the most up-to-date terms, please click here: baltimore.impacthub.net/terms


Impact Hub Baltimore

Membership Terms & Conditions

Last Updated: July 19, 2017

This is the general terms and conditions for membership at Impact Hub Baltimore. For general questions about how to use various amenities at Impact Hub, please see the Member Handbook.

I am joining Impact Hub Baltimore (“Impact Hub”) to become a member of an intentional local and global community. We are a diverse and inclusive community of entrepreneurs, activists, creatives, and professionals taking collaborative action to drive positive social and environmental change. We believe Baltimore can become the greatest city in America for social innovation.

Here are the core principles that the Impact Hub team uses to guide our decisions, and we encourage you to consider these as you operate within this community:

  • Accessible and Welcoming Space

  • Commitment to Equity

  • Progress for Social Innovators & Entrepreneurs

  • Advancing Economic Opportunity and Innovation in Baltimore City

As a part of the Impact Hub community, I understand that it is my responsibility to maintain and advance the following 5 Impact Hub Principles:

  • Integrity – We care deeply about making a positive impact with our work.

  • Authenticity – We understand that real change comes from genuinely engaging with a problem or challenge

  • Collaboration – We seek out diverse perspectives to achieve common goals.

  • Process – We recognize that progress is achieved by taking intentional steps towards common goals

  • Innovation – We strive for creative solutions that challenge the status quo and our imaginations.

Further, I understand that my membership is contingent upon my compliance (and my guests’ compliance) with this Impact Hub Baltimore Membership Terms and Conditions and all future updates of this agreement (collectively the “Terms and Conditions”) as provided by Impact Hub. I understand that by becoming an Impact Hub member and agreeing to these Terms and Conditions it does not create a lease or other interest in real property in my favor, but merely creates a temporary license to use the Impact Hub Space, revocable by Impact Hub pursuant to the Terms and Conditions. I agree to abide by the Terms and Conditions, and I understand that a violation of the Terms and Conditions may result in a termination of my membership.

Impact Hub reserves the right to update the Terms and Conditions from time to time, and each member shall refer to the most recent version of the Impact Hub Baltimore Membership Terms and Conditions as posted on the Impact Hub Baltimore website.

We’re excited to provide you with this basic guide on how to easily and effectively navigate your new community and workplace:


The Common Ground

Here at Impact Hub Baltimore, we are all working together in a shared space. With shared workspace comes shared responsibilities, so abiding by the following guidelines helps our community maintain social fluency, serendipity, and productivity:

  • Respect: Members of Impact Hub come from a diversity of backgrounds and cultures. It is essential that members help us maintain a welcoming, supportive, and safe space for all. Members should consider how their words and actions may affect others while having a healthy curiosity and respect for different cultures and lifestyles. Members should take care to ensure everyone has what they need to flourish in the space.

  • Cleanliness: Members must maintain any private area and all common areas in a neat, clean, and sanitary condition. Please leave the space in a better state than how you found it. There are friendly reminders and guiding principles in each space to remind you, but commit now to help everyone out!

  • Timeliness: We live in a busy world with meetings to take and problems to solve. Be cognizant of the time and acknowledge that your fellow members need to use the booths and meeting rooms as well.

  • Awareness: Think about the others working around you. Should I take my phone call into a privacy booth? Is the scent of this meal better suited for outside?

  • Trust: People here are watching out for you, so watch out for them as well. The members of this community support you and your work and are eager to do so, know of their support and ensure they know the same of you.

  • Happiness: Take a breath. You’re surrounded by a community of people that believe in working to improve things and they're willing to throw their lives into it. So celebrate each other at every chance!

Further, by agreeing to these Terms and Conditions, you agree that you will NOT:

  • Maintain or store any inventory of goods upon the premises, unless prior written approval is obtained from Impact Hub;

  • Use the Impact Hub premises for any illegal purpose;

  • Tamper with, borrower, or remove property kept in another member’s area without their express permission;

  • Cause or permit any hazardous substance to be used, stored, generated, released or disposed of on or in the premises. Whether material qualifies as “hazardous” shall be determined in the sole discretion of Impact Hub.

  • Act in a manner that, in Impact Hub’s sole discretion, does or is likely to adversely affect the peaceful operation and enjoyment of the premises, including, without limitation, creating any disturbance to occupants of the Impact Hub space or the greater building and its employees, licensees, guests or contractors.

  • Post any signs, symbols, or pictures in the premises without the prior approval of Impact Hub. Impact Hub reserves the right to remove, or cause the removal of, any materials of any member which Impact Hub deems, in its sole discretion, to be offensive or not conducive to a productive communal work space.

  • All promotional material for events or programs hosted by members cannot include Impact Hub Baltimore's name or logo without written approval from our team. Any failure to comply with this rule will be grounds for revoking membership for any and all members affiliated with the company or organization.


Meeting Rooms

Your membership includes discounts on rentals of the larger conference meeting room and event rooms. For phone calls or smaller meetings, use the phone booths or huddle rooms.

  • Cancellations require 24 hours notice. Any cancellations processed less than 24 hours before your room booking will result in a full charge.

  • The reserving member must be part of the meeting or it will be considered a non-member booking and charged at that rate.

  • If you are having a large meeting of non-members, please provide our Community Lead with a guest list at least 24 hours before your meeting.

Phone Booths

  • Privacy booths have a two hour time limit per booth per person. Please respect timeliness here.

  • Please rent a Meeting Room if there are more than four people in the meeting.

  • Remember to leave the booth in a better state than how you found it.

Events

Events in the space are regular and takeover in the evenings. Because of our space layout, we are also able to accommodate daytime events. Our team is cognizant of simultaneously maintaining space for coworking members to focus and get their work done. Bring in your workshops, panel discussions, receptions, and investor meetings by talking with the program team. We also provide a hosting orientation and event production and promotion advice and support.

Receptions in common work areas cannot start until after 5:00pm. 

Guests

Please follow the “Rule of 2”:

  • Your guests need to check in at the front desk with community leads and can stay for up to 2 full hours. If their stay exceeds 2 hours, they are encouraged to purchase a day pass (available for $15/full day and $10/half day) at the front desk.

  • You (and your company) can have up to 2 guests at a time, and they can come 2 times per month. If there are more than two, please book a meeting room. If they are here more than twice in a month, recommend them to become a member.

  • All guests must comply with the Terms and Conditions, and you shall be responsible for ensuring your guests’ compliance with the Terms and Conditions. You shall not allow non-members to access the Impact Hub premises without continuous accompaniment by a member.

Technology services

We have provided the best quality internet, with ample download and upload speeds but we’re cognizant of traffic.

  • Be thoughtful about bandwidth and don’t use the wireless in a way that may draw hostile attention (hacking, sharing copyright-infringing material, and all that other fun stuff).

  • Unlawful behavior, harassment and posting illegal material is unacceptable and we reserve the right to terminate in appropriate situations.

Membership TERM AND FEES

  • If you want to increase your membership, you can let us know at any time.

  • If you want to lower your membership, or cancel, you will need to let us know by the 15th day of the month before the change.

  • Membership payments are due on the first of every month. Your first month’s payment is due right when you start your membership, with a prorated amount.

  • All payments for membership fees and rent payments, if any, shall be made through CoBot, unless arranged otherwise..

Indemnification

By agreeing to these terms, you agree to defend and hold Impact Hub and its respective agents harmless from and against any damage, loss, penalty, judgment, fine, cost, expense or fee (including reasonable attorneys’ fees incurred in connection therewith) arising from or in connection with any claim, action and/or judgment for damages to property or injury to persons suffered or alleged to be suffered on the Premises by any person, entity or corporation, unless such property damage or personal injury was caused by Impact Hub’s gross negligence or willful misconduct.

Impact Hub reserves the right to refuse, or terminate, memberships immediately and at any time for any reason, provided that membership dues already paid by the member at the time of such termination with respect to any portion of the membership period occurring after the date of such termination will be refunded to the member. Impact Hub is not obligated to renew any membership. The cost for membership benefits, perk, and rates are subject to change at any time at the sole discretion of Impact Hub.

So there it is. Your tenure at Impact Hub has begun. You are now following the footsteps of great people and we think there are great things coming for you as well. We are here to support you in any way we are capable, so please don’t hesitate to check in with your local Community Lead. In the meantime, reach your hand across the table to your newest friend.




Cobot Terms and Conditions

Cobot is the web platform used by Impact Hub Baltimore to provide this website.

1. General

1.1. Upstream-Agile GmbH, Adalbertstraße 7-8, 10999 Berlin, registered with the commercial register of the local court (Amtsgericht) of Charlottenburg under HRB 110149 B (“upstream”) provides an application to manage coworking spaces via its website www.cobot.me (the “Service” or “Services” or “Cobot”) as further specified on www.cobot.me (the “Website”).

1.2. All contractual relationships between upstream and any customer of upstream using Cobot (“Customer”, together with upstream the “Parties”, each a “Party”) shall be governed by these terms of service (“Terms of Service”). By registering on the Website or using Cobot, the Customer agrees to be bound by these Terms of Service.

1.3. Standard business conditions and/or general terms and conditions of the Customer do not apply, regardless of whether or not upstream has expressly objected to them in a particular case.

2. Registration

2.1. Any use of Cobot requires prior registration on the Website by creating an account (“Account”) and the acceptance of these Terms of Service. Customer must provide accurate and complete information and keep the Account information updated.

2.2. Customer is solely responsible for the activity that occurs on their Account. Customer shall keep their login data (password) confidential and prevent any unauthorized use by third parties. He shall immediately inform upstream if there are indications that any third party is misusing their account.

3. Use of Services

3.1. Offers published by upstream on the Website are non-binding.

3.2. The Customer may use Cobot for a trial run after registering. The Customer may only register for a trial run once. If a Customer registers for more than one trial run, upstream will have the right to delete these additional Accounts.

3.3. By registering on the Website according to section 2 hereof and subscribing to a subscription plan, the Customer makes a binding offer to use the respective Services. The offer shall be deemed to be accepted by upstream by making available the respective Service. Upon the acceptance of a subscription a contract governed by these Terms of Service between the Customer and upstream is concluded (the “Contract”).

4. Prices and Payment

4.1. The price for using Cobot depends on the number of members which are using the coworking space of the respective Customer (each a “Member”).

4.2. The Customer will be required to provide upstream with billing and account information for credit card, debit or other payment systems, such as PayPal, (each a “Payment Source”) for which the Customer is authorized to approve charges to allow upstream to collect payment from the Customer for their subscription plan. The Customer authorizes upstream to automatically and immediately bill the Payment Source when payments for subscription plans are due. The Customer shall only be allowed to raise an objection to a bill/deduction within eighty days starting from the day the deduction was made. If the objection was not raised, the deduction is deemed accepted by the Customer.

4.3. The billing of a subscription plan is made on a pre-paid basis. The payment source will be billed within five bank working days of the beginning of the chosen subscription period and then on a monthly or, as applicable, annual basis.

4.4. The prices stated on the Website are net prices excluding VAT. All other charges in connection with the use of the Services shall be borne by the Customer.

5. Contract Period, Termination of Contract, Cancellation of account

5.1. The Contract runs for an indefinite time and will remain in effect until terminated by one of the Parties in accordance with the Terms of Service.

5.2. The Parties may terminate this Contract for any or no reason at their convenience to the end of each month.

5.3. The Customer having used the trial run may unsubscribe from Cobot anytime without giving reason and without notice by using the respective button in their account.

5.4. The right of termination for cause and without notice remains unaffected for both Parties. A good cause for termination shall include, but shall not be limited to, any of the following events:

5.4.1. the Customer fails to comply with any applicable legal provisions;

5.4.2. a serious breach of the Customer of obligations arising from these Terms of Service by the Customer;

5.4.3. an attempt a denial of service attack on any of the Services by the Customer or any attempt to hack or break any security mechanism on any of the Services;

5.4.4. the Customer fails to pay the fees for the ordered Services;

5.4.5. a proceeding to wind-up the Customer or similar is brought against, or by the Customer (especially including insolvency and creditor protection scenarios and similar).

5.5. Any termination declaration shall be made via the “termination” button within the Account.

5.6. In the event of termination,

5.6.1. the Account of the Customer will be disabled and the Customer may not be granted access to their Account or any files or other content contained in the Account although residual copies of information may remain in upstream’s system;

5.6.2. any rights of use granted to Customer for using Cobot shall expire immediately and Customer shall cease to use the Services;

5.6.3. upstream will not refund any prepaid fees to Customer.

5.7. After a period of inactivity, whereby a user fails to log in to an Account for a period of nine months, upstream reserves the right to disable or terminate the Account. If an Account has been deactivated for inactivity, the subdomain associated with that Account may be given to another Customer without further notice.

6. Intellectual Property Rights

6.1. Subject to these Terms of Service, and for the duration of the Contract, upstream grants the Customer a non-exclusive license to use the Services, which non-exclusive license is hereby accepted by Customer (the “License”). The License shall be granted as non-exclusive, non-assignable, non- transferable, with no right to sub-license, worldwide limited right to use the Services. Customer is responsible for its staff’s compliance with the Terms of Service.

6.2. The scope of the License shall be subject to and limited by the number of Members as agreed between upstream and the Customer.

6.3. upstream does not claim any ownership in any of the content uploaded, transmitted or stored by the Customer in its Account. upstream will not use any of such content for any purpose except to provide the Customer with the Services.

7. Proper use

7.1. The Customer agrees that they are responsible for their own communications and for any consequences thereof. The Customer shall act according to the destined functions of the Website and Services. Any inappropriate or illegal use, manipulation, or change of the Website and Services is prohibited. In particular, the Customer shall, shall not agree to, and shall not authorize or encourage any third party to:

7.1.1. use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains malware or is otherwise objectionable as reasonably determined by upstream;

7.1.2. upload, transmit or otherwise distribute content that infringes upon another party’s intellectual property rights or other proprietary, contractual or fiduciary rights or obligations;

7.1.3. prevent others from using the Service; or

7.1.4. use the Service for any fraudulent or inappropriate purpose.

7.2. upstream reserves the right to delete any infringing content according to this section 7, terminate the Services and/or suspend Accounts of a Customer that is violating any of these Terms of Service, in particular this section 7.

8. Representations and Warranties

The Customer represents and warrants that (i) all information provided by them to upstream to participate in the Services is correct and current; and (ii) the Customer has all necessary right, power and authority to enter into the Contract and to perform the acts required of Customer hereunder.

9. Indemnification

9.1. The Customer will indemnify, defend, and hold harmless upstream and its officers, directors, employees for any and all claims, suits, litigation, causes of action, losses, damages, expenses, costs (including court costs and attorneys’ fees) and liabilities (“Losses”) that arise out of, or in connection with (i) the Customer’s use of the Website and/or Services; (ii) any breach by the Customer of any warranty defined in section 8; (iii) any claim that the Customer’s content distributed via the Services caused damage to a third party.

9.2. In cases of an aforementioned enforcement of claims by third parties, the Customer will provide upstream with all their information that is needed for the examination of the claim and for the defense against it. The Customer provides the information immediately, truthfully, and completely.

9.3. The regulation of liability of the Customer or their obligation of indemnification shall apply to the same extent in the event of an act of a Member of the Customer.

10. Limitation of Liability

10.1. upstream’s liability for damages caused by or related to the exercise of rights and obligations under this Agreement shall be excluded. The limitation of liability shall not cover

10.1.1. damage from injury to life, body or health caused by upstream;

10.1.2. damages caused by upstream that are a result of willful intent or gross negligence;

10.1.3. damages caused by upstream as a result of slight negligence in the event of upstream’s breach of an essential contractual obligation which is indispensable for the duly execution of the contract and thereby jeopardizes the achievement of the contract purpose and such damage is typically foreseeable at the time of the infringement;

10.1.4. upstream’s liability in the event of the assumption of a warranty if an obligation infringement covered thereby triggers upstream’s liability.

10.2. Liability under the Product Liability Act (Produkthaftungsgesetz) shall remain unaffected.

10.3. The limitations and/or restrictions of upstream’s liability shall also apply to the personal liability of its legal representatives and vicarious agents.

10.4. upstream will not be liable hereunder by reasons of any failure to timely perform its services due to an event beyond its reasonable control, including acts of God.

11. Use for reference

The Customer agrees that upstream may use information of the Customer provided by them (i.e. the name/trademark) for marketing purposes as reference on the Website. The Customer may withdraw such consent by writing an email to upstream to support@cobot.me.

12. Privacy Policy

upstream provides the Customer with information on how data is collected and processed in Upstream’s Privacy Policy.

13. Miscellaneous

13.1. These Terms of Service shall be governed by the laws of the Federal Republic of Germany excluding the Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws provisions. Both Parties submit to the exclusive jurisdiction of the courts of Berlin.

13.2. Should any provision of this Terms of Service be or become invalid, ineffective or unenforceable as a whole or in part, the validity, effectiveness and enforceability of the remaining provisions shall not be affected thereby. Any such invalid, ineffective or unenforceable provisions shall be deemed replaced by such valid, effective and enforceable provision as come closest to the economic intent and purpose as of such invalid, ineffective or unenforceable provisions as regard subject-matter, amount, time, place and extent. The aforesaid shall apply mutatis mutandis to any gap in these Terms of Service if any court has confirmed such proceeding.

13.3. upstream reserves the right to change these Terms of Service at any time without indicating the reasons. upstream will notify Customer of the changed Terms of Service on the Website or via email no later than two (2) weeks before the refined terms will take effect. In case Customer objects the new Terms of Service they may terminate the Contract with a period of two (2) weeks upon receipt of the information about the changes by upstream via the “termination” button within the Account.

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