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Impact Hub Baltimore

Membership Terms & Conditions

Last Updated: July 19, 2017

This is the general terms and conditions for membership at Impact Hub Baltimore. For general questions about how to use various amenities at Impact Hub, please see the Member Handbook.

I am joining Impact Hub Baltimore (“Impact Hub”) to become a member of an intentional local and global community. We are a diverse and inclusive community of entrepreneurs, activists, creatives, and professionals taking collaborative action to drive positive social and environmental change. We believe Baltimore can become the greatest city in America for social innovation.

Here are the core principles that the Impact Hub team uses to guide our decisions, and we encourage you to consider these as you operate within this community:

  • Accessible and Welcoming Space

  • Commitment to Equity

  • Progress for Social Innovators & Entrepreneurs

  • Advancing Economic Opportunity and Innovation in Baltimore City

As a part of the Impact Hub community, I understand that it is my responsibility to maintain and advance the following 5 Impact Hub Principles:

  • Integrity – We care deeply about making a positive impact with our work.

  • Authenticity – We understand that real change comes from genuinely engaging with a problem or challenge

  • Collaboration – We seek out diverse perspectives to achieve common goals.

  • Process – We recognize that progress is achieved by taking intentional steps towards common goals

  • Innovation – We strive for creative solutions that challenge the status quo and our imaginations.

Further, I understand that my membership is contingent upon my compliance (and my guests’ compliance) with this Impact Hub Baltimore Membership Terms and Conditions and all future updates of this agreement (collectively the “Terms and Conditions”) as provided by Impact Hub. I understand that by becoming an Impact Hub member and agreeing to these Terms and Conditions it does not create a lease or other interest in real property in my favor, but merely creates a temporary license to use the Impact Hub Space, revocable by Impact Hub pursuant to the Terms and Conditions. I agree to abide by the Terms and Conditions, and I understand that a violation of the Terms and Conditions may result in a termination of my membership.

Impact Hub reserves the right to update the Terms and Conditions from time to time, and each member shall refer to the most recent version of the Impact Hub Baltimore Membership Terms and Conditions as posted on the Impact Hub Baltimore website.

We’re excited to provide you with this basic guide on how to easily and effectively navigate your new community and workplace:

The Common Ground

Here at Impact Hub Baltimore, we are all working together in a shared space. With shared workspace comes shared responsibilities, so abiding by the following guidelines helps our community maintain social fluency, serendipity, and productivity:

  • Respect: Members of Impact Hub come from a diversity of backgrounds and cultures. It is essential that members help us maintain a welcoming, supportive, and safe space for all. Members should consider how their words and actions may affect others while having a healthy curiosity and respect for different cultures and lifestyles. Members should take care to ensure everyone has what they need to flourish in the space.

  • Cleanliness: Members must maintain any private area and all common areas in a neat, clean, and sanitary condition. Please leave the space in a better state than how you found it. There are friendly reminders and guiding principles in each space to remind you, but commit now to help everyone out!

  • Timeliness: We live in a busy world with meetings to take and problems to solve. Be cognizant of the time and acknowledge that your fellow members need to use the booths and meeting rooms as well.

  • Awareness: Think about the others working around you. Should I take my phone call into a privacy booth? Is the scent of this meal better suited for outside?

  • Trust: People here are watching out for you, so watch out for them as well. The members of this community support you and your work and are eager to do so, know of their support and ensure they know the same of you.

  • Happiness: Take a breath. You’re surrounded by a community of people that believe in working to improve things and they're willing to throw their lives into it. So celebrate each other at every chance!

Further, by agreeing to these Terms and Conditions, you agree that you will NOT:

  • Maintain or store any inventory of goods upon the premises, unless prior written approval is obtained from Impact Hub;

  • Use the Impact Hub premises for any illegal purpose;

  • Tamper with, borrower, or remove property kept in another member’s area without their express permission;

  • Cause or permit any hazardous substance to be used, stored, generated, released or disposed of on or in the premises. Whether material qualifies as “hazardous” shall be determined in the sole discretion of Impact Hub.

  • Act in a manner that, in Impact Hub’s sole discretion, does or is likely to adversely affect the peaceful operation and enjoyment of the premises, including, without limitation, creating any disturbance to occupants of the Impact Hub space or the greater building and its employees, licensees, guests or contractors.

  • Post any signs, symbols, or pictures in the premises without the prior approval of Impact Hub. Impact Hub reserves the right to remove, or cause the removal of, any materials of any member which Impact Hub deems, in its sole discretion, to be offensive or not conducive to a productive communal work space.

  • All promotional material for events or programs hosted by members cannot include Impact Hub Baltimore's name or logo without written approval from our team. Any failure to comply with this rule will be grounds for revoking membership for any and all members affiliated with the company or organization.

Meeting Rooms

Your membership includes discounts on rentals of the larger conference meeting room and event rooms. For phone calls or smaller meetings, use the phone booths or huddle rooms.

  • Cancellations require 24 hours notice. Any cancellations processed less than 24 hours before your room booking will result in a full charge.

  • The reserving member must be part of the meeting or it will be considered a non-member booking and charged at that rate.

  • If you are having a large meeting of non-members, please provide our Community Lead with a guest list at least 24 hours before your meeting.

Phone Booths

  • Privacy booths have a two hour time limit per booth per person. Please respect timeliness here.

  • Please rent a Meeting Room if there are more than four people in the meeting.

  • Remember to leave the booth in a better state than how you found it.


Events in the space are regular and takeover in the evenings. Because of our space layout, we are also able to accommodate daytime events. Our team is cognizant of simultaneously maintaining space for coworking members to focus and get their work done. Bring in your workshops, panel discussions, receptions, and investor meetings by talking with the program team. We also provide a hosting orientation and event production and promotion advice and support.

Receptions in common work areas cannot start until after 5:00pm. 


Please follow the “Rule of 2”:

  • Your guests need to check in at the front desk with community leads and can stay for up to 2 full hours. If their stay exceeds 2 hours, they are encouraged to purchase a day pass (available for $15/full day and $10/half day) at the front desk.

  • You (and your company) can have up to 2 guests at a time, and they can come 2 times per month. If there are more than two, please book a meeting room. If they are here more than twice in a month, recommend them to become a member.

  • All guests must comply with the Terms and Conditions, and you shall be responsible for ensuring your guests’ compliance with the Terms and Conditions. You shall not allow non-members to access the Impact Hub premises without continuous accompaniment by a member.

Technology services

We have provided the best quality internet, with ample download and upload speeds but we’re cognizant of traffic.

  • Be thoughtful about bandwidth and don’t use the wireless in a way that may draw hostile attention (hacking, sharing copyright-infringing material, and all that other fun stuff).

  • Unlawful behavior, harassment and posting illegal material is unacceptable and we reserve the right to terminate in appropriate situations.

Membership TERM AND FEES

  • If you want to increase your membership, you can let us know at any time.

  • If you want to lower your membership, or cancel, you will need to let us know by the 15th day of the month before the change.

  • Membership payments are due on the first of every month. Your first month’s payment is due right when you start your membership, with a prorated amount.

  • All payments for membership fees and rent payments, if any, shall be made through CoBot, unless arranged otherwise..


By agreeing to these terms, you agree to defend and hold Impact Hub and its respective agents harmless from and against any damage, loss, penalty, judgment, fine, cost, expense or fee (including reasonable attorneys’ fees incurred in connection therewith) arising from or in connection with any claim, action and/or judgment for damages to property or injury to persons suffered or alleged to be suffered on the Premises by any person, entity or corporation, unless such property damage or personal injury was caused by Impact Hub’s gross negligence or willful misconduct.

Impact Hub reserves the right to refuse, or terminate, memberships immediately and at any time for any reason, provided that membership dues already paid by the member at the time of such termination with respect to any portion of the membership period occurring after the date of such termination will be refunded to the member. Impact Hub is not obligated to renew any membership. The cost for membership benefits, perk, and rates are subject to change at any time at the sole discretion of Impact Hub.

So there it is. Your tenure at Impact Hub has begun. You are now following the footsteps of great people and we think there are great things coming for you as well. We are here to support you in any way we are capable, so please don’t hesitate to check in with your local Community Lead. In the meantime, reach your hand across the table to your newest friend.

Cobot Terms and Conditions

Cobot is the web platform used by Impact Hub Baltimore to provide this website.

Terms of Service Although we may attempt to notify you via email when major changes are made, you should visit this page periodically to review the terms. Cobot may, in its sole discretion, modify or revise these terms and conditions and policies at any time, and you agree to be bound by such modifications or revisions. If you do not accept and abide by this Agreement, you may not use the Cobot service. Nothing in this Agreement shall be deemed to confer any third party rights or benefits.

Description of Service Cobot is an application to manage coworking spaces (the "Service") from Upstream - Agile GmbH ("upstream). You understand and agree that the Service is provided on an AS IS and AS AVAILABLE basis. upstream disclaims all responsibility and liability for the availability, timeliness, security or reliability of the Service. upstream also reserves the right to modify, suspend or discontinue the Service with or without notice at any time and without any liability to you.

Personal Use The Service is made available to you for your personal use only. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service. You are responsible for maintaining the confidentiality of your Service password and account, and are responsible for all activities that occur thereunder. upstream reserves the right to refuse service to anyone at any time without notice for any reason.

Proper Use You agree that you are responsible for your own communications and for any consequences thereof. Your use of the Service is subject to your acceptance of and compliance with this Agreement. You agree that you will use the Service in compliance with all applicable local, state, national, and international laws, rules and regulations, including any laws regarding the transmission of technical data exported from your country of residence. You shall not, shall not agree to, and shall not authorize or encourage any third party to: (i) use the Service to upload, transmit or otherwise distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, contains viruses, or is otherwise objectionable as reasonably determined by upstream; (ii) upload, transmit or otherwise distribute content that infringes upon another party’s intellectual property rights or other proprietary, contractual or fiduciary rights or obligations; (iii) prevent others from using the Service; or (iv) use the Service for any fraudulent or inappropriate purpose. Violation of any of the foregoing may result in immediate termination of this Agreement, and may subject you to state and federal penalties and other legal consequences. upstream reserves the right, but shall have no obligation, to investigate your use of the Service in order to determine whether a violation of the Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request.

Content of the Service upstream takes no responsibility for third party content (including, without limitation, any viruses or other disabling features), nor does upstream have any obligation to monitor such third party content. upstream reserves the right at all times to remove or refuse to distribute any content on the Service, such as content which violates the terms of this Agreement. upstream also reserves the right to access, read, preserve, and disclose any information as it reasonably believes is necessary to (a) satisfy any applicable law, regulation, legal process or governmental request, (b) enforce this Agreement, including investigation of potential violations hereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, (d) respond to user support requests, or (e) protect the rights, property or safety of upstream, its users and the public. upstream will not be responsible or liable for the exercise or non-exercise of its rights under this Agreement.

Intellectual Property Rights upstream’s Intellectual Property Rights. You acknowledge that upstream owns all right, title and interest in and to the Service, including without limitation all intellectual property rights (the "upstream Rights"), and such upstream Rights are protected by international intellectual property laws. Accordingly, you agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service. You also agree that you will not use any robot, spider, other automated device, or manual process to monitor or copy any content from the Service. The upstream Rights include rights to (i) the Service developed and provided by upstream; and (ii) all software associated with the Service.

Your Intellectual Property Rights upstream does not claim any ownership in any of the content that you upload, transmit or store in your Cobot account. We will not use any of your content for any purpose except to provide you with the Service.

Representations and Warranties You represent and warrant that (a) all of the information provided by you to upstream to participate in the Services is correct and current; and (b) you have all necessary right, power and authority to enter into this Agreement and to perform the acts required of you hereunder.

Privacy As a condition to using the Service, you agree to the terms of the Cobot Privacy Policy as it may be updated from time to time. upstream understands that privacy is important to you. You do, however, agree that upstream may monitor, edit or disclose your personal information, if required to do so in order to comply with any valid legal process or governmental request (such as a search warrant, subpoena, statute, or court order), or as otherwise provided in these Terms of Service and the Cobot Privacy Policy.

Account Inactivity After a period of inactivity, whereby a user fails to log in to an account for a period of nine months, Cobot reserves the right to disable or terminate the account. If an account has been deactivated for inactivity, the username associated with that account may be given to another user without notice to you or such other party.

Privacy As a condition to using the Service, you agree to the terms of the Cobot Privacy Policy as it may be updated from time to time. upstream understands that privacy is important to you. You do, however, agree that upstream may monitor, edit or disclose your personal information, if required to do so in order to comply with any valid legal process or governmental request (such as a search warrant, subpoena, statute, or court order), or as otherwise provided in these Terms of Service and the Cobot Privacy Policy.

Termination; Cancellation You may cancel your use of the Services and/or terminate this Agreement with or without cause at any time by providing notice to upstream at; provided, however, that a terminated account may continue to exist for up to two business days before such cancellation takes effect. Cobot may at any time and for any reason terminate the Services, terminate this Agreement, or suspend or terminate your account. In the event of termination, your account will be disabled and you may not be granted access to your account or any files or other content contained in your account although residual copies of information may remain in our system. Except as set forth above or unless upstream has previously canceled or terminated your use of the Services (in which case subsequent notice by upstream shall not be required), upstream will notify you via email of any such termination or cancellation, which shall be effective immediately upon upstream’s delivery of such notice. Sections 3, 4, 5, 7, and 9 – 11 of the Agreement shall survive expiration or termination.

Indemnification You agree to hold harmless and indemnify upstream, and its subsidiaries, affiliates, officers, agents, and employees from and against any third party claim arising from or in any way related to your use of the Service, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys’ fees, of every kind and nature. In such a case, upstream will provide you with written notice of such claim, suit or action.

Choice of Law; Jurisdiction These Terms of Use will be governed by and construed in accordance with the laws of the State of Germany, without giving effect to its conflict of laws provisions or your actual state or country of residence. Any claims, legal proceeding or litigation arising in connection with the Service will be brought solely in Germany, and you consent to the jurisdiction of such courts.